Shipping & Returns
All sales are final once the order is placed and they cannot be cancelled. Please contact us ASAP if there is an issue with your order.
Not all items can be returned. Typically used merchandise cannot be accepted for a return/refund. Items cannot be refunded due to allergies or irritation, please look at our ingredients list for allergies and test a spot before regular use. Please contact us so we can help you with your issue. If you have unopened merchandise, please contact us as soon as possible if you received the wrong product. Most cases we will provide a replacement for the correct product or a refund of store credit.
Satisfaction Guarantee: We strive to provide you with the highest quality products we can offer and will always provide above and beyond customer service. If you are not satified with a product, please contact us so we can help you with your issue.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. This does not include international customs or duties which the customer is responsible for.
Most orders ship within 1-2 days and even same day. If there are major delays we will contact you.
International shipping outside of the USA can take 8-10 days with Priority shipping. In some cases it may take up to 30 days. Unfortunately this is out of our control but we will do everything we can to get your package to you. Priority Shipping does come included with insurance and tracking.
Shipping is $6 for standard shipping or $10 for USPS Priority upgrade.
USPS Priority shipping is $25. This includes expedited shipping, insurance and tracking.
Rest of World
USPS Priority shipping is $35. This includes expedited shipping, insurance and tracking.
2019 HOLIDAY SHIPPING DEADLINES
Please have all your holiday orders in by the end of December 20.
We are happy to do our best to get your packages out in time for the holidays. Please send us a message if you have any questions or concerns about shipping.